PRIVACY STATEMENT:
MillCreek Soy Wax Candle Supply collects personal financial and contact information to use for the purpose of order processing only. Under no circumstances will MillCreek allow this information to be sold or shared. MillCreek reserves the right to refuse service to any party at any time.

SHIPPING:
         Current Processing Schedule: 2 to 3 days on all orders.
 MillCreek Soy Wax Candle Supply ships all orders via UPS.  Shipping rates are based on the actual weight of the package and destination. Standard time for orders shipped UPS ground is 5-10 business days.  All orders (including Next Day Air) have a processing time of two to three business days.  (Updated on front page).   This means if you place your order on Monday your order will ship out Wednesday. UPS 3 Day Select does not count the day that the package is picked up. If your order ships out of MillCreek, Wednesday  your order should arrive on Monday  not Friday.  UPS does not count weekends as days of transit.  If you need your order sooner you will need to choose a faster mode of UPS shipping as there is a 2 to 3 business day processing schedule for all orders.  All packages leave the MillCreek warehouse in top condition; if your package has any signs of  damage, breakage, and/or leakage , call UPS at 1-800-742-5877. Report the problem to UPS immediately. UPS will then contact MillCreek to resolve the issue.

Once orders are shipped from the MillCreek warehouse, MillCreek does not maintain control over packages and cannot guarantee shipping arrival dates by UPS or the condition of the package and the materials contained within. MillCreek is not responsible for any import tariffs or duties on international orders as those are the customers responsibility.

Address Correction Fees:   Packages are sent to the "Ship To" name and address that the customer inputs into the shopping cart. If the address is incorrect, please notify us before the package is shipped.  UPS will charge an $11 fee for any change/corrections if the carrier-corrected address is different than the "Ship To" information provided to us.

WARRANTIES:
MillCreek Soy Wax Candle Supply makes no expressed or implied warranty or guarantee as to the use or end result of the products being sold. It is the users responsibility to test all products, this also includes packaging materials. Customers should purchase and test small quantities to ensure products meet their individual specifications.  Customers have five days from the date of received order to contact MillCreek with any problems or concerns regarding that order or its contents.   MillCreek can be reached by E-mailing:  info@millcreeksoywaxcandlesupply.com

MillCreek is not responsible for the quality of products not purchased directly from MillCreek (i.e.: trades, sales from other individual parties to another, swaps, ect.) No comparisons will be made. 

RETURNS: All Sales Are Final
Due to safety and quality control concerns, MillCreek Soy Wax Candle Supply does not accept returns on any product. All products are available individually or in small quantities.  It is suggested if ordering a new product, please order a small quantity to insure that it meets your specific needs. Shipping charges are non-refundable.

Pick up Policy:  No pick ups.
MillCreek is an internet-based business and does not have a store front or retail outlet. All orders are shipped using UPS services.

INDIANA RESIDENTS:  Our shopping cart automatically charges all Indiana residents state sales tax. To qualify for Indiana State Sales tax exempt status you will need to mail us a copy of your tax exempt certificate.  We will keep this copy on file.  When placing an order please place a note in the comments section stating we have a copy of the certificate on file.  We will then verify and refund the Indiana States Sales Tax back to the method of payment used.